Intelligent Customer Experience
AI agents that resolve customer issues before a human ever needs to
Solnix builds AI customer experience systems that understand context, retrieve account data, execute resolutions, and escalate to human agents with full conversation context, across every channel, 24/7.
Overview
Customer service that resolves, not just responds
Most AI chatbots answer questions. Solnix builds AI agents that take action, pulling order data from your OMS, processing refunds through your payment gateway, updating subscriptions in your CRM, and escalating to human agents with a pre-filled context summary. The difference between a customer who gets an answer and a customer whose problem is solved.
What's included
Omnichannel AI Agent
A single AI agent deployed across live chat, email, voice, WhatsApp, and social, with consistent context, tone, and resolution capability regardless of channel.
Real-Time System Actions
Agents don't just answer, they act. Order lookups, refund initiations, subscription changes, account updates, executed against your live systems in real time during the customer interaction.
Contextual Escalation
When a case exceeds the agent's confidence or authority threshold, it escalates to a human with full conversation history, customer profile, sentiment score, and a recommended resolution, so agents never start cold.
Intent & Sentiment Understanding
Every interaction is classified by intent, urgency, and sentiment in real time, routing high-risk or high-value customers to priority queues and adjusting response tone dynamically.
Knowledge Base Integration
AI agents are grounded in your product documentation, policy documents, and FAQ content, producing accurate, policy-compliant responses that cite the source rather than hallucinating answers.
CX Analytics & Improvement Loop
Every interaction feeds a structured analytics pipeline, tracking resolution rates, escalation triggers, unsatisfied intents, and coverage gaps, with weekly reports that drive continuous improvement.
Developer experience
Simple API. Powerful results.
Integrate in minutes with our SDK. Full TypeScript support, comprehensive documentation, and live examples for every feature.
How it works
From setup to production
CX Audit & Intent Mapping
We analyze your support ticket history to map the 80/20 of customer intents, identifying which issues are highest volume, most repetitive, and safest to automate.
System Integration Design
We architect the integrations your agent needs to take real action: order management, payment processing, CRM, knowledge base, ticketing, with scoped API access and audit logging.
Agent Training & Tone Calibration
We train the agent on your policies, product catalog, and brand voice, then run adversarial testing to ensure it handles edge cases, angry customers, and policy exceptions correctly.
Phased Launch & Optimization
We launch with a subset of intents, monitor resolution quality daily, expand coverage as confidence grows, and deliver weekly optimization reports with recommended improvements.
FAQ
Common questions
Get started
Deploy AI customer agents that actually solve problems
Talk to an expert and get a tailored implementation plan within 48 hours.